Compliance & Risk, Professional Indemnity Manager, London/Leeds/Manchester

Compliance & Risk, Professional Indemnity Manager, London/Leeds/Manchester

Addleshaw Goddard LLP (View All Vacancies)

Description

The role will include:

Claims

• First port of call for all claims against the firm and circumstances which may give rise to a claim against the firm - initial liaison with partners and fee earners to gather all information and understand the issues (This can include dealing with negligence counterclaims arising out of actions to recover fees due to the firm);

• Notifying the firm's insurers – can be in consultation with DPRC where there is a "circumstance" that needs a second opinion;

• Keeping the DPRC up to date on claims as they arise and feeding information back to Departmental Managing Partners with the DPRC

• Agreeing with insurers appropriate strategy for the claim, ranging from: - putting the reporting partner/associate in a position to handle the matter themselves; - the claims manager handling the claim; or - the appointment of a panel firm and/or counsel to advise and where appropriate to contest the claim;

• Driving outstanding claims, whether through internal management or the management of panel firms and insurers, to the earliest best conclusion in the firm's interests while, wherever possible, maintaining the client relationship;

• In conjunction with the CFO agreeing and keeping under review appropriate provisions for outstanding claims in the firm's accounts, and liaising as required with the firm's finance function (and auditors from time to time);

• Maintaining full and accurate firm's claims records, including monthly reporting of provisions to the PPRC, and quarterly reviews of all current claims with primary layer insurers;

• Reporting on this annually to the DPRC for inclusion into the annual Professional Risk and Compliance report to the Board;

• Supporting the CFO and DPRC in ensuring the accuracy of provisions at year end and the accuracy of the claims record prior to the professional indemnity insurance renewal; and

• Authorising payments of claims and external legal fees as appropriate.

Complaints

• Supporting partners and fee-earners in the handling of claims being dealt with at divisional level;

• Supporting the Designated Complaints Handling Partner (DCHP) and/or the DPRC in the conduct of complaints in the final stage of the firm's internal complaints procedure;

• Supporting the DCHP and/or DPRC in corresponding with the LCS and SRA where complaints have been referred to them;

• Providing a pro-active complaints resolution service which balances the interests of the firm with maintaining the client relationship (where profitable and desired); and

• Maintaining the firm's complaints record. Reporting on this annually to the DPRC for inclusion into the annual Professional Risk and Compliance report to the Board.

General Risk

• Dealing with ad hoc claims/complaints enquiries from time to time, maintaining records of potential claims and monitoring to resolution or report to insurers;

• Dealing with queries from around the firm related to PI insurance, questions of liability, including advising on relevant provisions of client terms of business

• In conjunction with the DPRC, reporting as appropriate to DMPs issues where performance standards and professional behaviour can be improved so that the firm delivers increasing standards of excellence;

• Contributing to training

• Contributing to other proactive initiatives aimed at improving claims and complaints experience. 
 
Skills & Competencies required  Qualifications and experience

•Substantial track record in professional claims handling. This should include, preferably: legal profession experience and at least some high value complex commercial dispute resolution experience

• Qualification as barrister or solicitor, specialising in professional negligence preferred.

• Legal Director or equivalent level preferred.

Leadership behaviours & competencies

• Approachability, and a non-judgmental style

• Credibility and presence to obtain immediate trust with lawyers at all levels.

• Intellectual and analytic ability

• Commercial approach, balancing the needs of the business and of its clients

• A high level of integrity and trustworthiness

• Attention to detail and thorough, organised work style

• Proactive, flexible and able to contribute to the firm's wider Risk and Compliance priorities

• Change Leadership; advocacy for action, resilience, formal processes

• Influencing; adopts different styles, facilitates outcomes

• Strategy delivery; creates visions, analyses options, translate directions

• Performance though people; inspires others, builds teams, set goals

• Partnership building; builds and sustains peer groups and networks

• Information sharing; establishes and maintains tracking/feedback

Not what you are looking for?

Click here to return to search results.
Alternatively, you can click here to start a new search.